Refund Policy

Last Updated: January 2025

IMPORTANT: This Refund Policy explains the circumstances under which refunds may be requested and processed. Please read this policy carefully before making any purchases or transactions.

1. General Policy

Grand Slots is committed to providing fair and transparent refund policies. This Refund Policy applies to all transactions made through our website UnblockedGameSon.com and is designed to protect both our customers and our business.

Due to the nature of casino entertainment services and digital products, refunds are handled on a case-by-case basis according to the specific circumstances outlined in this policy.

2. Eligibility for Refunds

2.1 Eligible Refund Requests

You may be eligible for a refund in the following circumstances:

2.2 Non-Eligible Refund Requests

The following circumstances are NOT eligible for refunds:

Important Note: All casino gaming involves risk. Once gameplay has commenced, funds used in gaming activities are considered consumed and are not eligible for refund based solely on unfavorable outcomes.

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Customer Support: Email us at support@unblockedgameson.com or call +44 1583 484862
  2. Provide Required Information:
    • Your full name and account details
    • Transaction date and amount
    • Transaction ID or reference number
    • Detailed explanation of the reason for refund
    • Supporting documentation (if applicable)
  3. Submit Within Time Frame: Refund requests must be submitted within 14 days of the transaction date
  4. Wait for Review: Our team will review your request within 5-7 business days

3.2 Required Documentation

Depending on your refund request, you may need to provide:

4. Refund Processing

4.1 Review Timeline

Stage Timeline
Initial Review 1-3 business days
Investigation 3-5 business days
Decision Notification Within 7 business days
Refund Processing (if approved) 5-10 business days

4.2 Refund Methods

Approved refunds will be processed using the original payment method whenever possible:

Please note that processing times may vary depending on your financial institution.

4.3 Partial Refunds

In certain circumstances, partial refunds may be issued:

5. Chargebacks and Disputes

5.1 Chargeback Policy

We strongly encourage customers to contact us directly before initiating a chargeback with their financial institution. Initiating a chargeback without first attempting to resolve the issue with us may result in:

5.2 Fraudulent Chargebacks

We reserve the right to:

6. Account Withdrawals

6.1 Withdrawal Process

For withdrawing funds from your account balance:

6.2 Withdrawal Restrictions

Withdrawals may be restricted or delayed if:

7. Subscription Services

7.1 Subscription Cancellations

If you have a subscription service:

7.2 Auto-Renewal

Subscription services automatically renew unless canceled. You are responsible for canceling subscriptions you no longer wish to maintain.

8. Promotional Credits and Bonuses

8.1 Non-Refundable

The following are not eligible for cash refunds:

8.2 Forfeiture

Promotional credits may be forfeited if:

9. Technical Issues

9.1 Service Disruptions

In the event of technical issues affecting gameplay:

9.2 User Responsibility

You are responsible for:

10. Dispute Resolution

10.1 Internal Resolution

If you disagree with a refund decision:

  1. Request escalation to management
  2. Provide additional supporting evidence
  3. Allow 7-14 business days for escalated review
  4. Final decisions will be communicated in writing

10.2 Third-Party Mediation

If internal resolution is unsuccessful, disputes may be submitted to an independent alternative dispute resolution service as specified in our Terms and Conditions.

11. Special Circumstances

11.1 Deceased Account Holders

In the unfortunate event of an account holder's death, remaining account balances may be released to verified estate executors upon provision of:

11.2 Account Closures Due to Problem Gambling

If you close your account due to problem gambling concerns, we will process withdrawal of remaining funds and provide information about responsible gaming resources.

12. Fees and Charges

12.1 Refund Processing Fees

Generally, we do not charge fees for processing approved refunds. However:

12.2 Withdrawal Fees

Standard withdrawals are typically free. However, fees may apply for:

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Material changes will be communicated via email or prominent website notice.

14. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In jurisdictions where consumer protection laws apply, you may have additional rights beyond those described in this policy.

15. Contact Information

For refund requests, questions, or concerns regarding this Refund Policy, please contact us:

Grand Slots - Customer Support
Address: Flat 89 Bruce Ville Port Samuel, DN40 3PT, United Kingdom
Phone: +44 1583 484862
Email: support@unblockedgameson.com
Support Hours: Monday - Sunday, 9:00 AM - 10:00 PM GMT

16. Record Keeping

We maintain records of all refund requests and transactions for a minimum of 7 years in accordance with legal and regulatory requirements. You may request copies of your transaction history at any time.

17. Responsible Gaming Commitment

As part of our commitment to responsible gaming, we encourage customers experiencing financial difficulty or gambling problems to:

Support is available through:

By using Grand Slots services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.